Refund policy

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center.
Shaadi Superstore Ltd
3M Buckley Innovation Centre
DOYYEC
Firth Street
Huddersfield
West Yorkshire
HD1 3BD
UK

Order cancellations must be made in writing via email or letter within 14 working days after the first day of possession. To cancel your order please contact us at Hello@shaadisuperstore.com or send a letter to our returns address above, including your order number to discuss next steps.

Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Shaadi Superstore's HQ address above if you require a refund or an exchange.
To process a return, please follow these simple steps:
Complete a returns request form (included in your original packaging or by downloading and printing this form).
Mail your return to:

Shaadi Superstore Ltd
3M Buckley Innovation Centre
DOYYEC
Firth Street
Huddersfield
West Yorkshire
HD1 3BD
UK
Shaadi Superstore does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Please allow 2 business days to process your return once it is received by our Distribution Center.
Shaadi Superstore products must be returned by mail.

Please package your item/s back in the original packaging, all tags need to be attached to the unworn/unused item/s and there needs to be no evidence of stains or odours.

We offer refunds on all full price items and store credit on a e-gift card for sale items.
Sale & end of line items - Shaadi Superstore reserves the right to apply a £3.99 restocking fee for a final sale item.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Umbrellas/Parasols
Products made to order, including personalised items, items order in bulk & Special order items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery will not be eligible for a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@shaadisuperstore.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@shaadisuperstore.com and send your item to: Shaadi Superstore Ltd, 3M Buckley Innovation Centre DOYYEC , Shaadi Superstore, Huddersfield , hd1 3bd, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Made to order items

Shipping
To return your product, you should mail your product to: Shaadi Superstore Ltd, 3M Buckley Innovation Centre DOYYEC , Shaadi Superstore, Huddersfield , HD1 3BD, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.