Shipping policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If we are experiencing a high volume of orders, shipments may be delayed by a few days (peak wedding season March-September or SALE periods).
Standard Delivery - £4.99-11.99 (Free if you spend over £100.00 - Delivered within 2-3 days*)(<20kg) (UK only)
Next Day Delivery - £14.99 Order before 11am GMT*. (UK only)
International Delivery From £28.00
*Our UK courier delivers Monday to Saturday. They don’t deliver on Sundays.
Next Day Delivery is available Monday to Friday up until 11am.
Next Day Delivery orders after 11am on Friday until Sunday are delivered on Tuesday.
Please note, couriers do not deliver on bank holidays, so please allow an extra day for delivery.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Shaadi Superstore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Shaadi Superstore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Price and Delivery of Products
The price of the Products shall be the price quoted on our Site. Payment details must be provided by you on the date that we accept your order.
In respect of Goods only: the delivery of Goods shall be subject to payment by you of the delivery charges specified on our Site, which may be changed by us at our discretion. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please check the content of your order on arrival, should there be any discrepancies please contact Shaadi Superstore within 14 days.
Please be aware that we do not despatch to our customers until all stock is available on your order.
Please note, if your order includes both made-to-order items and products in stock, your entire order will be dispatched once all made-to-order items are ready for shipment, unless an alternative arrangement is agreed upon in advance.
The Express Delivery service excludes delivery on Saturday and Sunday.
The Express Delivery option may be applied to personalised items, but only after the stated item lead time. For example if an item is stated as having a Product Lead Time of 21 working days the Express Delivery service will apply following the 21 working days.
Special Order Products are sourced by us strictly to your order and are not held by us in our stock. We will only dispatch your whole order once the Special Order Product within that order has been received by us.
Please note that we cannot deliver to a PO Box number.
The inclusion of a Special Order Product within your order may delay dispatch of your whole order by up to 25 days. All Special Order Products are clearly marked within the description of that product.
You may request us to part dispatch your order whilst we are awaiting delivery of the Special Order Product, however an additional delivery charge will apply for this additional dispatch.
You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods and if different to the billing address, that you have also notified us of the correct delivery address.
All Goods are delivered depending on size/weight either by UPS,Royal Mail or other suitable carrier, delivery being Monday to Friday. To ensure that you have received your Goods, the carrier may request a signature for proof of delivery, therefore please select a delivery address most convenient to you. Provided that your order is placed by 5pm, then subject to availability, dispatch of Goods within the UK using Standard delivery will normally be made within three (3) to four (4) working days. For guaranteed Next Day delivery orders must be received before 11am. Orders received prior to 11am will be delivered the next working day – this excludes Saturday and Sunday. The above includes all dispatches except orders containing Special Order and Personalised Products. We will endeavour to notify you either if there will be a delay or if the item is no longer available.
COVID 19
Please note that covid 19 has can have an affect on delivery times. Please allow up to an extra 5 working days for your orders to be dispatched. If this time frame is exceeded we will endeavour to contact you. This will most likely remain the case until the end of 2021 until further notice. Please keep referring to our t&cs for regular updates.
SALE
Please allow 5–7 working days for orders to be processed during sale and promotional periods. Next day delivery may not be available during peak periods. Please email hello@shaadisuperstore.com for any orders that may be urgent to see if we can accommodate your urgent order before placing the order.
Please note that delivery charges may vary according to goods purchased or type of delivery service (eg. express or overseas) required. Shaadi Superstore will also inform you if that is the case.