Free UK shipping on orders over £50

Terms of service

OVERVIEW

This website is operated by ShaadiSuperstore.com. Throughout the site, the terms “we”, “us” and “our” refer to ShaadiSuperstore.com. ShaadiSuperstore.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ShaadiSuperstore.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless ShaadiSuperstore.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Hello@shaadisuperstore.com.


Event Decor Hire & Styling – Terms & Conditions

Last updated: June 2026

These Terms and Conditions apply to all bookings made with Shaadi Superstore Ltd ("Shaadi Superstore", "we", "us" or "our") for the hire, supply, delivery, installation, styling and/or collection of event decor, props, furniture, florals and related services.

By making a booking with us, the client ("you" or "the client") agrees to be bound by these Terms and Conditions.

1. Booking & Confirmation

1.1 A booking is considered provisional until we have received the required payment and written confirmation has been provided by Shaadi Superstore.

1.2 A booking is only confirmed once the agreed booking payment has been received and the booking has been accepted by Shaadi Superstore.

1.3 For standard bookings, a non-refundable deposit may be required to secure the date. The deposit amount and payment schedule will be confirmed in the booking quotation or invoice.

1.4 For bookings made at short notice, particularly where the event is within 28 days of the booking date, Shaadi Superstore may require full payment at the time of booking.

1.5 Where specialist, bespoke, personalised, perishable or non-returnable items need to be ordered specifically for your event, full payment may be required before such items are ordered.

1.6 Payment of a deposit or full balance constitutes acceptance of the quotation, agreed scope of services and these Terms and Conditions.

1.7 Your booking is for the date, time, venue and services specified in your booking confirmation. Any changes must be agreed in writing by Shaadi Superstore.


2. Quotations & Pricing

2.1 All quotations are based on the requirements and information provided by the client at the time of enquiry.

2.2 Quotations are valid for the period stated on the quotation. If no validity period is specified, quotations are valid for 14 days.

2.3 A quotation may be subject to change if the client changes the event date, venue, guest numbers, access arrangements, timings, design requirements or scope of work.

2.4 Any additional items, services, travel, labour, delivery, collection, waiting time or changes requested after the quotation has been accepted may incur additional charges.

2.5 Additional charges will be communicated to the client for approval where reasonably practicable before the additional work or service is provided.

2.6 Prices may be subject to change where supplier costs increase significantly between quotation and booking confirmation. Once a booking has been confirmed and paid for, the agreed price will generally remain fixed unless the client requests changes or additional services.


3. Payment

3.1 Payment must be made in accordance with the payment schedule provided in the quotation or invoice.

3.2 The final balance is normally due no later than 28 days before the event date unless otherwise agreed in writing.

3.3 For bookings made within 28 days of the event date, full payment may be required immediately to secure the booking.

3.4 If payment is not received by the agreed deadline, Shaadi Superstore reserves the right to suspend work or cancel the booking, subject to applicable consumer rights.

3.5 Where payment is overdue, Shaadi Superstore may be unable to proceed with ordering, preparation, delivery or installation until payment has been received.

3.6 Shaadi Superstore is not responsible for any resulting delay or inability to provide services where the client has failed to make payment by the agreed deadline.


4. Cancellation by the Client

4.1 The client may cancel a booking by notifying Shaadi Superstore in writing.

4.2 Cancellation charges will be assessed based on the time remaining before the event, the services already provided, and the costs and commitments incurred by Shaadi Superstore in preparing for the booking.

4.3 The following cancellation structure applies unless alternative written terms have been agreed:

  • More than 28 days before the event: The deposit will normally be retained to cover administration, date reservation and costs already incurred. Any additional refundable balance will be considered on a case-by-case basis.
  • 28 to 15 days before the event: Up to 50% of the total booking value may be retained, together with any non-refundable or non-recoverable costs already incurred.
  • 14 to 8 days before the event: Up to 75% of the total booking value may be retained, together with any non-refundable or non-recoverable costs already incurred.
  • 7 days or less before the event: Up to 100% of the total booking value may be retained where Shaadi Superstore has incurred significant costs, committed staff, hired vehicles, ordered specialist or perishable items, or is unable to reasonably rebook the date.

4.4 Cancellation charges will not exceed the reasonable loss suffered by Shaadi Superstore, taking into account any costs saved or amounts recovered as a result of the cancellation.

4.5 Where possible, Shaadi Superstore will take reasonable steps to minimise losses arising from cancellation.

4.6 Costs that may be incurred as a result of a cancellation include, but are not limited to:

  • Specialist or bespoke items ordered specifically for the event
  • Fresh or perishable florals
  • Personalised or printed items
  • Supplier charges
  • Non-refundable deposits
  • Vehicle hire
  • Delivery and collection costs
  • Travel expenses
  • Labour and staffing costs
  • Preparation and design time
  • Items that cannot reasonably be resold or reused
  • Other direct, reasonable and non-recoverable costs

4.7 If the client cancels after Shaadi Superstore has commenced preparation, purchasing, sourcing, production or installation, the client may remain liable for reasonable costs already incurred.


5. Changes to a Booking

5.1 Any requested changes to the event date, venue, design, items, quantities, timings or services must be agreed in writing.

5.2 Changes may result in additional charges.

5.3 We will endeavour to accommodate reasonable changes where possible but cannot guarantee availability of replacement items, staff, suppliers or equipment.

5.4 If the client requests a change that results in a reduction in the scope of services after the booking has been confirmed, this will not automatically entitle the client to a refund or reduction in price.

5.5 This is because costs may already have been incurred and resources may have been allocated specifically to the booking.


6. Event Date Changes & Postponements

6.1 Requests to postpone or change the event date will be considered subject to availability.

6.2 A date change is not confirmed until agreed in writing by Shaadi Superstore.

6.3 If the new date is unavailable, the change may be treated as a cancellation of the original booking.

6.4 Where a date change is agreed, additional costs may apply, including supplier, travel, staffing or storage costs.

6.5 Where a postponement is requested due to circumstances outside the client's control, Shaadi Superstore will seek to work reasonably with the client to find an alternative date where possible, subject to availability and any unavoidable costs incurred.


7. Weather & Outdoor Events

7.1 The client is responsible for informing Shaadi Superstore if any part of the event is taking place outdoors.

7.2 Outdoor bookings are subject to weather conditions and the client acknowledges that weather may affect the appearance, positioning or suitability of certain decor items.

7.3 Unless otherwise agreed, the client is responsible for ensuring that suitable sheltered or covered areas are available where required to protect decor from adverse weather.

7.4 In normal or light adverse weather, including light rain, the booking will proceed where it remains reasonably safe and practical for Shaadi Superstore to carry out the agreed services.

7.5 Shaadi Superstore reserves the right to make reasonable adjustments to the design, placement or installation of decor where required due to weather conditions or safety considerations.

7.6 In severe or dangerous weather conditions, Shaadi Superstore may postpone, delay, relocate, modify or cancel the installation or de-rig where, in our reasonable judgement, it would be unsafe for our team, the client, guests or equipment to proceed.

7.7 Where possible, we will work with the client to identify a reasonable alternative, such as relocating decor to a suitable covered or sheltered area.

7.8 If the client chooses to cancel an outdoor booking due to weather when Shaadi Superstore remains willing and able to provide the agreed services, the cancellation will be treated as a client cancellation and the cancellation terms in Section 4 will apply.

7.9 Shaadi Superstore will not be responsible for damage to decor caused by weather where reasonable precautions and agreed measures have been taken.


8. Access, Venue & Installation Conditions

8.1 The client is responsible for ensuring that Shaadi Superstore has suitable and timely access to the venue for delivery, installation and collection.

8.2 The client must provide accurate information regarding:

  • Venue address
  • Parking and loading arrangements
  • Access restrictions
  • Stairs, lifts and corridors
  • Distance from vehicle to installation area
  • Loading bays
  • Security requirements
  • Venue access times
  • Any restrictions imposed by the venue

8.3 Additional charges may apply where access is significantly more difficult than described at the time of booking.

8.4 Additional waiting time caused by delayed access, venue restrictions, other suppliers, guests or circumstances outside Shaadi Superstore's control may incur additional charges.

8.5 The client is responsible for obtaining any necessary venue permissions and ensuring that the proposed installation is permitted.

8.6 Shaadi Superstore reserves the right to refuse or modify an installation if the proposed location is unsafe or unsuitable.


9. Installation & Styling

9.1 Shaadi Superstore will provide the agreed decor and styling services as described in the booking confirmation.

9.2 Images provided during the design or quotation process are intended as inspiration and may not be reproduced exactly.

9.3 Floral colours, flower varieties, foliage, fabrics and other materials may vary due to supplier availability, seasonality and natural variation.

9.4 Where a specific item is unavailable, Shaadi Superstore may substitute it with an item of similar style, quality and value.

9.5 Reasonable creative discretion may be used to achieve the overall agreed design concept.

9.6 Where the client requests significant changes to the agreed design on the day of the event, these may not be possible and may incur additional charges.


10. Hire Items

10.1 All hired items remain the property of Shaadi Superstore or the relevant hire supplier at all times.

10.2 Hire items must be used only for their intended purpose.

10.3 The client is responsible for taking reasonable care of all hired items during the hire period.

10.4 The client must not move, alter, dismantle or relocate installed decor or hired items unless agreed in advance.

10.5 The client may be charged for repair or replacement costs where items are damaged, lost or destroyed due to misuse, negligence or failure to take reasonable care.

10.6 Where items are damaged, lost or missing at the time of collection or return, the client may be responsible for reasonable repair or replacement costs.

10.7 Normal wear and tear will not be charged to the client.


11. Delivery, Collection & De-Rig

11.1 Delivery, installation, collection and de-rig services are only included where specifically stated in the booking confirmation.

11.2 Collection and de-rig times will be agreed in advance.

11.3 The client is responsible for ensuring that the venue remains accessible at the agreed collection and de-rig time.

11.4 If the venue is inaccessible or the client is not available at the agreed collection time, additional charges may apply for waiting time, additional visits or storage.

11.5 Where a client requests a change to the agreed collection or de-rig time, this is subject to availability and may incur additional charges.

11.6 The client must not dispose of, move or dismantle hired items unless expressly authorised to do so.


12. Damage, Loss & Breakages

12.1 The client is responsible for hired items from the time they are delivered or installed until they are collected or returned to Shaadi Superstore.

12.2 The client may be liable for reasonable repair or replacement costs arising from loss or damage caused by the client, guests, venue staff or other suppliers.

12.3 Where the client is responsible for the venue or event space, they should ensure that guests and other suppliers do not interfere with installed decor.

12.4 Shaadi Superstore recommends that appropriate event insurance is obtained where necessary.


13. Client Responsibilities

The client agrees to:

  • Provide accurate event and venue information
  • Provide suitable access at agreed times
  • Obtain required permissions from the venue
  • Inform Shaadi Superstore of relevant restrictions
  • Ensure the installation area is safe and suitable
  • Ensure other suppliers do not obstruct installation or de-rig
  • Take reasonable care of hired items
  • Not move or dismantle decor without permission
  • Notify Shaadi Superstore of any relevant changes as soon as possible

14. Health & Safety

14.1 Shaadi Superstore will take reasonable steps to carry out installations safely and professionally.

14.2 We reserve the right to refuse or modify any installation that presents a health and safety risk.

14.3 This may include unsafe structures, unstable surfaces, unsuitable fixing points, extreme weather, restricted access or other hazards.

14.4 Where an installation cannot safely be completed as originally planned, Shaadi Superstore will, where reasonably possible, discuss alternative arrangements with the client.

14.5 No refund will automatically be due where changes are necessary for safety reasons and the agreed service can reasonably be provided in an alternative form.

15. Damage to Venue or Property

15.1 Shaadi Superstore will take reasonable care when installing and removing decor.

15.2 The client acknowledges that some installations may require appropriate fixing methods or temporary attachment to surfaces.

15.3 The client is responsible for informing Shaadi Superstore of any restrictions regarding fixing, drilling, stapling, adhesive or other installation methods before work begins.

15.4 Shaadi Superstore will not be responsible for pre-existing damage, defective surfaces or damage resulting from venue conditions that were not disclosed to us.

15.5 Where the client or venue prohibits the installation method required to safely achieve the agreed design, Shaadi Superstore may modify the design accordingly.


16. Force Majeure & Circumstances Outside Our Control

16.1 Shaadi Superstore will not be liable for failure or delay in performing services where this is caused by circumstances beyond our reasonable control.

16.2 Such circumstances may include, but are not limited to:

  • Severe weather
  • Flooding
  • Fire
  • Natural disasters
  • Road closures
  • Major traffic disruption
  • Government restrictions
  • Industrial action
  • Serious illness
  • Accidents
  • Venue closure
  • Supplier failure
  • Significant transport disruption
  • Other events outside our reasonable control

16.3 Where such circumstances occur, Shaadi Superstore will take reasonable steps to minimise disruption and, where possible, offer a reasonable alternative.

16.4 If it is not reasonably possible to provide the agreed service, the parties will discuss an appropriate resolution taking into account the circumstances and costs already incurred.


17. Photography & Marketing

17.1 Shaadi Superstore may photograph completed installations for portfolio, website and social media purposes.

17.2 Where identifiable images of guests or private individuals are involved, we will seek appropriate consent before using such images for marketing purposes.

17.3 Clients who do not wish their event decor to be photographed for marketing purposes should notify Shaadi Superstore in writing before the event.


18. Complaints

18.1 We aim to provide a high standard of service.

18.2 If you have a concern regarding our services, please contact us as soon as reasonably possible.

18.3 Where possible, concerns relating to installation or styling should be raised during the event or immediately after installation so that we have an opportunity to resolve the issue.

18.4 Complaints should be submitted in writing within 7 days of the event.

18.5 We will review complaints fairly and respond within a reasonable timeframe.


19. Liability

19.1 Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

19.2 Shaadi Superstore will not be responsible for losses caused by circumstances outside our reasonable control.

19.3 Shaadi Superstore will not be responsible for indirect or consequential losses that are not reasonably foreseeable.

19.4 Nothing in these Terms affects the client's statutory rights under UK consumer law.


20. Privacy

20.1 Personal information provided by the client will be handled in accordance with Shaadi Superstore's Privacy Policy.

20.2 Personal information will only be used for legitimate business purposes, including processing bookings, communicating with clients, arranging suppliers and delivering services.


21. Governing Law

21.1 These Terms and Conditions are governed by the laws of England and Wales.

21.2 Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to the client's statutory consumer rights.

22. Contact

For questions regarding these Terms and Conditions or your booking, please contact:

Shaadi Superstore Ltd
Email: Hello@shaadisuperstore.com
Website: www.shaadisuperstore.com
Company Number: 10376878